1. Read Chapter 5 and 6 from Text.
2. Watch videos from YouTube: How to Solve a Problem in Four Steps; Reducing Care Variability and the Use of Evidence in Practice
and READ :How to become a strategic problem solver in 5 steps. Eddie Kennedy July 2020
- Explain the role that value, value streams, flow, pull, and perfection play in Healthcare Delivery Systems.
- Describe the main goals of Lean Six Sigma.
- Explain the important components in Stakeholder Management.
- What are the main elements that should be defined in the VOC or VOP data collection plan?